Resource Centre > Glossary > Mediation

Form of ADR, which is less formal than Arbitration, and perhaps more suitable for consumer disputes.

It is essentially a managed process of negotiation between the parties. It is quite different from adjudication or arbitration, although sometimes it can be a preliminary step in other forms of ADR. Mediation became much more prominent within England and Wales with the recent reforms of civil procedure – the Civil Procedure Rules introduced the opportunities for the court to encourage parties to mediate (using costs pressures, especially in commercial cases).

For more information and how mediation works in the UK - see the website of 'ADRNow'.

Mediation has also become a key point of focus for EU consumer law: see our Legislation Section for more details on the Mediation Directive adopted by the EU. See also the following link to further EU activities in this area (including the Code of Conduct for Mediators).