Adjudication is a form of ADR, (see below) normally more informal than arbitration. It involves an independent adjudicator who is forming a decision which does not have the same binding force as the decision of an arbitrator. Normally, an adjudicator’s decision does not bind consumers, although it usually binds the business party. Proceedings before an adjudicator are document-based (written rather than oral), and the adjudicator is an expert in the field.

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