Mediation

Another form of ADR, which is less formal than Arbitration, and perhaps more suitable for consumer disputes. It is essentially a managed process of negotiation between the parties. It is quite different from adjudication or arbitration, although sometimes it can be a preliminary step in other forms of ADR.

Mediation has also become a key point of focus for EU consumer law: see our Legislation Section for more details on the Mediation Directive adopted by the EU. See also the following link to further EU activities in this area (including the Code of Conduct for Mediators).